• Play
    • 1.1 Why pops up "can't play this stream" ?
      There were some minor issues before, and now we have fixed them, please update to the lateste version in Playstore to enjoy more features and better user experience.
    • 1.2 Why does it take a long time to play video?
      Sometimes you might find video or music in Pure Tuber takes time to load, that's because Pure Tuber was removing ads. It might take seconds to do it, even sometimes it fails to remove. It was an uncommon instance and we apologize for any inconvenience caused.
  • Search
    • 2.1 Why is my search box missing ？
      We sincerely apologize for the inconvenience caused. Please send feedback inside Pure Tuber and provide us with more details about the issue such as screenshot/screen record to help us resolve the problem.
    • 2.2 Why can't I search for the video I want ？
      Please confirm whether there are sensitive words in the searched content. Some sensitive content may be blocked
  • Content
    • 3.1 What to do if I don't want to watch adult content ？
      You can turn off/on in "Me"-"setting"-"Content"-" restricted mode"
    • 3.2 What to do if I'm not interested in the recommended video ？
      If you are not interested in the video posted on the homepage, then you can click the "More" button at the bottom right corner of the homepage video and select "Not interested", and we will no longer push this video
    • 3.3 What to do if I'm not interested in notification push ？
      "Notifications" include "new notification push", "popular video push", and "quick switch bar". You can find their switches and set them in "Me"-"Settings"-"Notifications"
  • Account
    • 4.1 Why is there nothing in my "Subscription"/"Library"/"Notifications"?
      To solve the problem, you can try login into your account again. If it doesn't work, please send feedback inside PureTuber , and we are also trying better ways to solve this problem.
    • 4.2 Why I can't log in?
      We sincerely apologize for the inconvenience caused. Please send feedback inside Pure Tuber and provide us with more details about the issue such as screenshot/screen record to help us resolve the problem.
  • VIP
    • 5.1 What are the VIP/SVIP functions?
      Our VIP and SVIP are free. VIP benefits include background playback, pop-up playback, speed up 30% and HD resolution. SVIP benefits include VIP benefits and can block all advertisements. You can earn points to redeem VIP and SVIP by inviting friends, checking in, using application functions and other point tasks.
    • 5.2 How to get VIP/SVIP?
      You can share it with your friends and let them enter your invitation code. Both you and your friends will get 3 days of SVIP. The more people you invite, the longer the SVIP days you will get. In addition, you can get an additional 699 points for each person you invite, which can be used to redeem VIP/SVIP. If you don’t want to invite friends, you can also get points to redeem VIP/SVIP by checking in, using our app, following our official homepage activities and other point tasks.
    • 5.3 Why did I lose my VIP/SVIP/point after changing or formatting my device?
      VIP/SVIP/points are bound to the device. When you use other devices or format your phone, VIP/SVIP permissions/points will not be synchronized. If you want to synchronize to a new device, please upgrade the old device to the latest version to bind the account, fan permissions, and points.
    • 5.4 Where can I enter the invite code of VIP ？
      Click on your profile and you will find the entrance of entering invitation code.
      On the one hand, everyone can only enter once invite code, you cannot enter your own code.
      On the other hand, if you are our VIP but didn't enter invite code, the entrance will show after vip becoming invalid.
  • New User Guide
    • 6.1 Adjust volume/brightness
      If you turn on "Gesture Volume Control" and "Gesture Screen Brightness Control" in "Settings" - "General" - "Behavior", when playing in full screen, you can slide up and down on the left side of the screen to adjust the brightness, and slide up and down on the right side of the screen to adjust the volume.
    • 6.2 Adjust the progress bar
      When playing with full screen, you swipe to the right to fast forward, and left to rewind.
    • 6.3 Auto-play next
      You can click the "More" button in the upper right corner of the video , and then click "Auto-play" in the first row to turn this feature on or off
    • 6.4 Switch different video modes
      You can click the "More" button in the upper right corner of the video in full screen mode, and then click "Fit"/"Full"/"Zoom"/"Fit width" in the second row to switch
    • 6.5 Set the timer
      You can click the "More" button in the upper right corner of the video and then click "Timer" on the fourth line to set the time to stop the video. And make sure your phone has screen sleep enabled
  • Others
    • 7.1 How to cast to TV ?
      Please always keep Pure Tuber up to date to enjoy more features and look forward to our subsequent optimization
    • 7.2 Information security
      We understand users' worry on this issue, but it's an optional feature. And when you are signing in to your account, we will not be able to obtain your account details. We only process data offered by Tube API. You can learn more about it here: https://sites.google.com/view/pure-tuber-data-statement/home